October 5 and 7, 2021 I Virtual – Live, Switzerland I English



Delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.

With the Legendary Service program, your organization gets:

  • Alignment on a service-focused vision, values and behaviors
  • Segmentation of customers based on needs and wants
  • Empowered employees who build great customer relationships
  • Increased customer loyalty which drives increased revenue




The virtual classroom format begins with two pre-workshop LAUNCH activities followed by three 2-hour virtual sessions spread out over time. Participants complete assignments between sessions 1 and 2, and sessions 2 and 3.


Day 1 

Session 1: 09:00 – 11:00 CET
Session 2: 13:00 – 15:00 CET

Day 2 

Session 3: 09:00 – 11:00 CET


Learning Objectives

  • Define your personal service vision
  • Identify your internal and external customers’ needs and wants
  • Learn and practice skills for serving customers more effectively
  • Develop strategies to empower yourself and create an action plan
Zürich, Switzerland +41 44 830 10 39


Who Should Attend

  • Executives and senior-level managers
  • Mid-level or new managers or supervisors
  • Customer service employees and their managers
  • All employees who have internal customers

*Sales tax applied to course materials for all sessions as required.

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