March 23 and 25, 2021 I Virtual – Live, Switzerland I English

Conversational Capacity®


Don’t let unproductive conversations derail meetings and stall projects, wasting time and money for your organization. Imagine if instead of ineffective conversations, your teams were capable of having open, productive dialogue that resulted in increased collaboration and innovative solutions. 

Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. When people can address tough issues in fair and constructive ways, teams stay in the conversational sweet spot, allowing for increased creativity and innovation.




This virtual classroom format consists of three 2-hour virtual sessions spread out over two days. The virtual sessions offer learners compelling visuals and materials, engaging videos, and proven learning activities that provide opportunties to practice new skills.


Day 1 

Session 1: 09:00 – 11:00 CET
Session 2: 14:00 – 16:00 CET

Day 2

Session 3: 09:00 – 11:00 CET


Learning Objectives


  • Master the mindset of conversational capacity
  • Understand the natural tendencies to either “minimize” or “win” and the consequences of both
  • Learn how to quickly recognize when these emotional reactions threaten to throw us off balance
  • Gain the four skills for balancing candor and curiosity to stay in the conversational sweet spot
Zürich, Switzerland +41 44 830 10 39


Who Should Attend

Anyone dealing with difficult people or tough problems: individual contributors, teams, managers, and executive leaders.

*Sales tax applied to course materials for all sessions as required.

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