Optimism is about the future. It is not blind positivity nor is it naïve. It is not seeing the glass as half full and ignoring the half of the glass that is empty. It is the ability to see the emptiness of half the glass while choosing to focus the fullness of the other half of the glass. It is the ability to see the good in the face of the bad. It is the practice of looking for the silver-linings in any cloud. 2020 definitely gave us lots of “half empty” things to see. However, this New Year will be defined by our ability to see the “half full” moments. 


Last year, we learned that no one has the emotional strength to avoid the pain of trauma – any trauma. And the way COVID turned our lives upside down is absolutely a trauma. A dear friend of mine who is active duty military explained to me that every member of the military who goes to combat will, at some point, has to deal with the impact of that trauma. Some will feel that stress quickly while others won’t feel the effects until months after their return. And the way in which people process trauma can be wildly different. There is no one way or right way for us to struggle, but we need to recognize that we mustn’t, and shouldn’t go through it alone.

Lesson for 2021: When we feel stress or strain, tell people. Ask for help. We are much better able to cope when we do it in partnership with someone who cares about us. As important, is to be there to love and support people. Serving others is often one of the most inspiring and fulfilling things we can do in our lives. Recent research from hundreds of thousands of people indicates that the best leaders are situational leaders— they flexibly match each person’s needs for direction and support with the right leadership style for that person, in that moment, on a specific goal or task.


Another big lesson I learned last year was that we can have multiple, sometimes conflicting emotions, at the same time. My friend and coach, Andrea Garfield, helped me understand that we can feel sad and optimistic simultaneously. We don’t have to feel guilty about having feelings of hope and optimism when surrounded by sadness. Though I am saddened when I think about lost family members and lost livelihoods, at the same time, I feel inspired when I think about the stories of courage, ingenuity and love.

Lesson for 2021: All feelings to flow. Don’t edit or judge them…just feel them.


The rise of the Black Lives Matter movement forced many of us to confront questions and realities that, for too many years, we were able to ignore simply because it was uncomfortable. The killing of George Floyd made it impossible for us to sugar-coat, rationalize or ignore the realities of our world. Unfortunately, so many people, including too many people in leadership positions, didn’t have the uncomfortable conversations they needed to have. Many avoided the tension, not because they are bad people, but because they didn’t know how to start an uncomfortable conversation for fear of saying the wrong thing or accidentally making any tension worse.

Whether we like it or not – we need to learn to have uncomfortable conversations – be they about race inequality or any other subject that causes a person or a group of people to feel left out, forgotten or mistreated. My friend and colleague, David Harris, helped guide me on how to start a difficult conversation. And it goes something like this, “I need to have a difficult conversation with you. I am very nervous to have this conversation because I fear I will say the wrong thing or accidentally trigger you. But this conversation is too important to avoid, even if the result is bumpy and imperfect.”

Lesson for 2021: Learn the skills required to have a difficult conversation. The people in our lives will be thankful for it. 


I look at social media and see all the postings of people expressing how glad they are that 2020 is over. Except it’s not. Not in the sense of the Infinite Game. Yes, we are passing a calendar marker in an infinite race after a particularly grueling leg, but the race is not over.

I have been so inspired by Dr. James Carse’s (who sadly died in 2020) thinking about the infinite game – it has taught me not to see things in terms of good or bad but rather in terms of ahead and behind. To see ourselves, our work, our country and the world as part of a continuum. To think of 2020 as “bad” and “over” ignores the fact that the impact of things that began or grew in 2020 live on and we will be still dealing with them in 2021. I find it healthier not to think of 2020 as a bad year, but rather that it had more behind days than we would like. And, I look forward to 2021 having many more ahead days. This Infinite Mindset helps us better prepare for what challenges lie ahead and avoid the kind of surprises that throw us off balance.

Lesson for 2021: Embrace an Infinite Mindset.


Gratitude is the feeling we get when we are able to see something we have or were given and recognize that we are not entitled to it. Regardless, it came our way. That humility we feel is gratitude.

Regardless of how we experienced 2020, we all have something to be grateful for. Every one of us can feel humbled by the love we received, the support we got, the lessons we learned or the people who were there when we needed them most. And when we feel gratitude we are better able to feel optimistic.

I am grateful for the amazing friends who have been there for me throughout 2020. I am grateful how much time I got to spend with my family. I am grateful for my team and how we rallied to pivot our business and reinvent ourselves. And most of all, I am grateful how so many people came together to support, look after and serve others with no expectation of anything in return.

Lesson for 2021: Say thank you to the people who show up for us and appreciate the things we have. 

I leave 2020 filled with gratitude and a feeling of optimism for 2021.
Wishing everyone a happy, healthy and inspiring New Year.


Would you like to learn more about leading effectively during times of change? Join us for a free webinar on January 6, 2021.

3 Keys to Leading in the New Normal: Connecting Authentically, Navigating Challenges, and Inspiring Performance

Wednesday, January 6, 2021, 11:30 CET

In this webinar, International award winning leadership development strategist Roberto Dal Corso will explore how to help leaders connect authentically with their people. Roberto will highlight key principles from Blanchard’s SLII® leadership development program and how it has been used by clients to successfully navigate change and challenging business environments. Dal Corso will share how leaders can:

  • Create clarity by defining reality in a way that builds motivation and commitment
  • Navigate challenges by recognizing the four stages of development people go through with any new task or goal
  • Inspire performance by providing people with the direction and support they need to succeed

Don’t miss this opportunity to learn how you can improve performance in your organization by teaching leaders how to build meaningful work relationships that drive exponential impact at every level of business.

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